Tough Dog Stuff is now officially closed. Thank you all for all your support over the years!

We are still processing orders via our website, however orders will only be sent out on Wednesdays and Thursdays. Emails will be checked and responded to on these days only also.

Due to low stock we are no able to process returns or exchanges, so please choose your items carefully!

Please email us at sales@toughdogstuff.co.nz for any enquiries, questions etc that we may be able to help you with! Thank you all for all your amazing support and love over the years, it's been a privilege to have known you all

Returns

Unfortunately due to Tough Dog Stuff closing down we are no longer able to process returns or exchanges, please choose your items carefully! However we will still process faulty items, please follow the process below.

 

Returns Process

If you have a product that is faulty, please contact us at sales@toughdogstuff.co.nz to discuss replacement.

If you have purchased an item that is the wrong size, please email us at sales@toughdogstuff.co.nz so we can check that we have the correct size in stock, or order it in for you and advise you of the wait time. Then you will need send the item back to:

 

Tough Dog Stuff

11J Airborne Road,

Rosedale

Auckland 0632

 

with a copy of the invoice included and a note stating which item you would like it replaced with. You will also need to pay a shipping and handling fee of $10 to:

 

Summons & Grape Ltd

ASB

12-3072-0878828-00

 

Please use "return" and your order number as the reference so there is no confusion. Once the payment clears and the orginal item has arrived, we will ship out the correct sized item to you (unless different arrangements have been made for sizes that are out of stock etc)

 

IMPORTANT: If you wish to process a return or replacement for a Big Dog Chain item, please contact us directly to discuss