If you have a product that is faulty, please contact us at firstname.lastname@example.org to discuss replacement.
If you have purchased an item that is the wrong size, please email us at email@example.com so we can check that we have the correct size in stock, or order it in for you and advise you of the wait time. Then you will need send the item back to:
Tough Dog Stuff
11J Airborne Road,
with a copy of the invoice included and a note stating which item you would like it replaced with. You will also need to pay a shipping and handling fee of $10 to:
Summons & Grape Ltd
Please use "return" and your order number as the reference so there is no confusion. Once the payment clears and the orginal item has arrived, we will ship out the correct sized item to you (unless different arrangements have been made for sizes that are out of stock etc)
IMPORTANT: If you wish to process a return or replacement for a Big Dog Chain item, please contact us directly to discuss