Tough Dog Stuff is sad to announce that we will be closing down. 

Our last day for business will be 30/03/19, with the shop being open for one final time that day.

Due to low stock we are no able to process returns or exchanges, so please choose your items carefully!

Please email us at sales@toughdogstuff.co.nz for any enquiries, questions etc that we may be able to help you with! Thank you all for all your amazing support and love over the years, it's been a privilege to have known you all

Big Dog Chains Warranty and Information

Lifetime Warranty:

At Big Dog Chains™ we are so confident in the quality of our dog collar designs that we offer a lifetime warranty against manufacturing defects. Each dog collar model also has additional warranty coverage against wear of the link and clasp structure.

What's included?  

The BIG DOG CHAINS lifetime warranty is included with all our dog collars and is in place to cover against the utility of the link and clasp system.

This lifetime warranty does not include after purchase coverage against scratches, chips, nicks and excessive abuse (stress tests, torture tests, abnormal wear) of our dog collar products.  

Warranty Terms:

To return your your Big Dog Chains dog collar beyond our 30 Day No Hassle return policy and under our warranty policy you must meet criteria below:

  • Customer must contact Big Dog Chain by phone or email to obtain a Return Authorization Code.
  • Customer must ship the dog collar to our offices in Canada.
  • Dog collar must pass the returned items inspection by a Big Dog Chains jeweler for defects.

If the Big Dog Chains' jeweler team do find a defect or issue that meet our warranty claim requirements, your dog collar replacement will be approved within 3 business days. Delivery time can vary depending on inventory of the dog collar model being returned.Exchange & Return Policy:

If you need to exchange or return your dog collar for inspection you can ship it back to our offices in Canada. This basically means our jewelry team takes a look to see if the collar meet our warranty policy requirements.

To learn more, please visit our exchange and return page.

Customer Support

If you have any questions about the lifetime warranty on our dog collars, feel free to contact us or call 1-888-862-3121. Our customer support team is available to assist you with your order 7 days a week from 9:00 a.m. to 5:00 p.m. EST

 

FREE LIFETIME RE-SIZING

 

Get your large dog's size for your new large dog collar. Each metal collar is extremely strong durable and functional. Custom fitted to your dog's neck size.

Our team of jewelry professionals re-size each dog collar model by either adding or removing links to the chain. During this process our bench jewelers inspect the remaining links to ensure there are no issues or damage. After the collar passes our inspection requirements we complete the process by giving your collar a professional ultra sonic jewelry cleaning and polish if needed. Finally, we ship the designer dog collar back to you free of charge.

 

How to measure your dog's neck size? 

It's really easy! You just need to wrap a measuring tape up to the middle of the neck, which is where you want the dog collar to sit. You don't have to add any slack just use the real measurement and we will do the rest. 

Our dog collar sizing explainer video will show you exactly how to take measure your dog's neck size. The method for sizing in this video applies to any large breed dog like an American pit bull, pit bull, doberman, rottweiler, Great Dane, Bull Mastiff, Cane Corso, English bull dog, American bulldog and many more.

Dog Collar Sizing Video

Please watch the video below to get a more accurate understanding of how to measure you dogs neck for your new dog collar.