At Big Dog Chains™ we are so confident in the quality of our dog collar designs that we offer a lifetime warranty against manufacturing defects. Each dog collar model also has additional warranty coverage against wear of the link and clasp structure.
The BIG DOG CHAINS lifetime warranty is included with all our dog collars and is in place to cover against the utility of the link and clasp system.
This lifetime warranty does not include after purchase coverage against scratches, chips, nicks and excessive abuse (stress tests, torture tests, abnormal wear) of our dog collar products.
To return your your Big Dog Chains dog collar beyond our 30 Day No Hassle return policy and under our warranty policy you must meet criteria below:
If the Big Dog Chains' jeweler team do find a defect or issue that meet our warranty claim requirements, your dog collar replacement will be approved within 3 business days. Delivery time can vary depending on inventory of the dog collar model being returned.Exchange & Return Policy:
If you need to exchange or return your dog collar for inspection you can ship it back to our offices in Canada. This basically means our jewelry team takes a look to see if the collar meet our warranty policy requirements.
To learn more, please visit our exchange and return page.
If you have any questions about the lifetime warranty on our dog collars, feel free to contact us or call 1-888-862-3121. Our customer support team is available to assist you with your order 7 days a week from 9:00 a.m. to 5:00 p.m. EST
Get your large dog's size for your new large dog collar. Each metal collar is extremely strong durable and functional. Custom fitted to your dog's neck size.
Our team of jewelry professionals re-size each dog collar model by either adding or removing links to the chain. During this process our bench jewelers inspect the remaining links to ensure there are no issues or damage. After the collar passes our inspection requirements we complete the process by giving your collar a professional ultra sonic jewelry cleaning and polish if needed. Finally, we ship the designer dog collar back to you free of charge.
How to measure your dog's neck size?
It's really easy! You just need to wrap a measuring tape up to the middle of the neck, which is where you want the dog collar to sit. You don't have to add any slack just use the real measurement and we will do the rest.
Our dog collar sizing explainer video will show you exactly how to take measure your dog's neck size. The method for sizing in this video applies to any large breed dog like an American pit bull, pit bull, doberman, rottweiler, Great Dane, Bull Mastiff, Cane Corso, English bull dog, American bulldog and many more.
Dog Collar Sizing Video
Please watch the video below to get a more accurate understanding of how to measure you dogs neck for your new dog collar.